Return Policy
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715.420.0555
MON-FRI: 9-6 | Sat: 10-4 | SUN: Closed

Policies

In-store returns

You may return your purchase within 24 hours of sale, with receipt, for a full refund of the purchase price. Purchases returned within 30 days of sale will be offered in-store credit only, pending management approval.

  • All instrument sales are final. We cannot accept returns for guitars, band instruments, drum kits, or other instruments.
  • We can only accept returns for items that are unopened and unused*
  • We cannot accept returns for special order purchases
  • We cannot accept returns for items used in the mouth (such as reeds/mouthpieces/ harmonicas)

Bounced checks will be charged an non-sufficient funds fee of $30.
*Open-box returns must be approved by management and may be charged a restocking fee of up to 20%


Online purchases and returns

At this time, our online shop offers in-store pickup only. Purchases made online will be bundled and made available for customer pickup on the same day. Shipping will be made available in the future.

Our standard return policy also applies to purchases made online. The return window for online purchases begins when the items are picked up.


Privacy notice

Information we collect and how we use it
We only collect personal information that you voluntarily give us when you create an account (online or in-store) or place an order online. This information may include your name, business, street address, email address, birthday, or gender.

We are the sole holders of your information and we will never sell or rent this information to any 3rd party. We will only share your information when it is necessary to fulfill your request, e.g. to process an online payment with our credit merchant, or in the event of unresolved payment delinquency, in which case we may share your information with a collection agency.

We may use your information to contact you regarding purchases, special orders, rentals, or any other business you may be conducting with us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your right to access and control your information
You may contact us at any time to make the following requests or inquires:

  • See what personal information we have about you, if any
  • Change any information we have about you
  • Remove any information we have about you, including deleting your account in its entirety
  • Express any concerns regarding our use of your personal data

How we secure your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, please contact us immediately via telephone at (715) 420-0555 or via email.

Privacy notice
Information we collect and how we use it
We only collect personal information that you voluntarily give us when you create an account (online or in-store) or place an order online. This information may include your name, business, street address, email address, birthday, or gender.
We are the sole holders of your information and we will never sell or rent this information to any 3rd party. We will only share your information when it is necessary to fulfill your request, e.g. to process an online payment with our credit merchant, or in the event of unresolved payment delinquency, in which case we may share your information with a collection agency.
We may use your information to contact you regarding purchases, special orders, rentals, or any other business you may be conducting with us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your right to access and control your information
You may contact us at any time to make the following requests or inquires:
- See what personal information we have about you, if any - Change any information we have about you
- Remove any information we have about you, including deleting your account in its entirety
- Express any concerns regarding our use of your personal data

How we secure your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, please contact us immediately via telephone at (715) 420-0555 or via email.